Frequently Asked Questions (FAQs)

FAQs (Frequently Asked Questions)

Mount Eve Keepsakes

Treasures to be seen.....
..... Memories to be shared

The items below are shown in their completed form on the Wedding page in a custom, silver
14" x 14" wood frame. Click here to view finished wedding display on our "Wedding" page.

Our Mailing Address is:
Mount Eve Keepsakes
K. Panettieri
226 Little York Road
Warwick, NY 10990

*After you have completed an online order form, print out a copy to keep for your records and include a copy
with the memorabilia that you send us.

*Enclose a complete list of memorabilia to ensure a proper inventory. Each item must be properly packaged and
insured, if necessary. Photographs and paper documents can be placed in ziplock plastic bags and supported by
cardboard on both sides. You may also want to put your name on the back of your photos. Mark the outside of
the envelope or package "DO NOT BEND". If the items are delicate in nature, mark the envelope or package
"FRAGILE". The US Post Office provides FREE boxes in a variety of sizes when you use Priotrity Mail
service. Use good sense.

*I have never had any problems with damaged deliveries, but we recommend that you use a mail service that as
a tracking number capability and insure your package if necessary.

1. How do I send my memorabilia to you?

2. What is your return policy?

Since all displays are custom made to your specifications, we will use your request as our general guide to what
you want. If however, you find a mistake that was made, and not what you requested, we will re-do the piece.
Your display will be created according to your order form. Keep a copy for your records. If Mount Eve
Keepsakes is at fault, the piece will be re-created. Otherwise, please be very specific placing your order
because we abide by a firm no return policy.

3. How long does it take before I receive my order?

completed in 2 weeks. If you need a rush job, please send us an email to
karen@mountevekeepsakes.comcompleted in 2 weeks. If you need a rush job, please send us an email to
karen@mountevekeepsakes.com and we'll be happy to prioritize your order. and we'll be happy to prioritize
your order. karen@mountevekeepsakes.comwe'll be happy to prioritize your order. and we'll be happy to
prioritize your order.

4. What methods of payment does Mount Eve Keepsakes offer?

We accept all forms of payment including: VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL, MONEY
ORDERS and CHECKS. We will require checks to clear our bank before we create your display.

5. How are orders shipped?

Once the display is created and ready to ship, we will ship via US Postal Service or UPS. Depending on the area
of the country you are located, shipping can sometimes take up to 1 week.

6. What if I would like a particular color fabric or frame finish not listed in the choices?

Just fill out the Additional Comments Section on the bottom of the Order Form or send an email to
karen@mountevekeepsakes.com . We aim to please and will do our best to accommodate your request. We
have a lot of resources available to us and enjoy the challenge!

1. Assemble ALL items that
you have collected and let
Mount Eve Keepsakes'
Design Team decide what to
use. All unused items will be
returned with your finished
product.

2. Prepare all items for
mailing. Empty all liquids such
as blowing bubble bottles.
Place photos, invitations and
other documents in plastic zip
lock bags for protection.

3. Mail items to the address
below. The US Post Office
has FREE boxes in a variety
of sizes when you use Priority
Mail service with them. The
box above is
12"W x 15"L x 3"D.

7. What bridal shows do you attend?

Although we travel all over, we currently participate primarily in central & northern New Jersey and southern
& metropolitan New York area bridal shows. So please look for us and feel free to ask questions.

Click on any photo to enlarge

(845) 258-5018
Warwick, NY 10990
karen@mountevekeepsakes.com
(email me for an appointment)